Brand identity & website
Eugene
Eugene is Australia's leading at-home genetic healthcare service: carrier screening, reproductive health testing, personalised genetic counselling. The brief was to earn trust across a genuinely complex audience: prospective parents, proactive health seekers, referring GPs, and enterprise clinical partners. The same brand needed to feel accessible to a couple ordering their first test and credible to a COO evaluating a partnership.
Brand strategy through to website launch in three months. Identity system, packaging, digital rollout, full Shopify build.
Scope
- Role Brand strategy, identity design, UX & web design, front-end build
- Team (internal) Product, growth, clinical, operations
- Team (external) Design contractor (digital rollout) · Darkroom (kit templates)
- Timeline Three months
Identity
The brand mark is a fingerprint drawn as a continuous spiral, simultaneously the letter E, a symbol of genetic uniqueness, and continuity of care. It holds at every scale from favicon to signage.
Canela Deck anchors the wordmark and headlines, positioning Eugene closer to a trusted health ally than a pathology lab. Circular handles UI and body copy, its neutrality supporting Canela without competing with it.
Colour
Nori
Forest
Moss
Sage
Charcoal
Sand
Ivory
Miso
The palette sits deliberately outside clinical convention, built to feel responsive and human across a wide range of contexts and audiences.
Graphic language
Organic ripples run across digital surfaces, print, and packaging, suggesting generations, layers of genetic insight, the accumulation of family health history.
Kit
The test kit is the moment the identity moves from screen to hands. The shoot was set up in a domestic environment using physical box prototypes sourced from the supplier, keeping every setup true to the brand's register: warm, grounded, in the comfort of home.
Darkroom built the photographs into layered Photoshop templates with editable colours, brand elements, and label designs. The team has used them since to roll out new colourways without returning to a studio.
Website
A customised Shopify theme, built to carry the brand system into an ecommerce context.
The offering spans carrier screening, reproductive health testing, and personalised counselling, each serving a different audience with a different level of prior knowledge. The core UX challenge was making that legible without flattening it. The pricing and comparison architecture is where that complexity peaks. View live site
The editable kit templates, Shopify theme, and documented graphic language mean new campaigns and colourways can move quickly, and still look like Eugene.
Credits
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Brand strategy, identity, website
Tom Lucey
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Internal partners
Eugene teams: product, growth, clinical, operations
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Social asset design
Oliver Robson
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3D kit templates